Data deletion

Deleting individual memories yourself

In the dashboard, open the entity that holds the memory and delete the entry from there. Because entries are copy-on-write, deleting an entry removes its history along with the current version.

Disconnecting an AI client is separate and immediate: remove the SenseLab connector in that client’s own settings, or ask us at hello@sense-lab.ai to revoke the authorisation, and no further memory is sent to that provider. It cannot reach back into conversations that have already happened — those are held by the provider under its own policy.

Deleting your whole account

Email hello@sense-lab.ai from the address on the account and ask us to delete it. Include the account name if you belong to more than one. We may ask you to confirm from that address, and nothing else — we will not ask for identity documents.

We will confirm receipt, action it, and confirm again when it is done, within one month of your request and usually well inside that.

If you are the account owner and other people are on the account, tell us whether you want the whole account removed or only your own user, since removing the account removes everyone’s access.

What deletion removes

• Your memories, including every stored version of them, and the search indexes and embeddings derived from them.
• Your rooms, their membership and activity, and any documents added to them, along with the extracted text of those documents.
• API keys and any connector authorisations, which are revoked so a connected AI client immediately loses access.
• Account and profile records, and any subscription, which is cancelled.

What survives, and why

Stated plainly, because a promise of complete erasure would not be true of any system with backups and audit records — including this one.

• If other users remain on your account, we keep your user row carrying a deletion marker instead of removing it. That is what stops your address from signing in again or being re-registered into an account you have left. Your memories and personal details are still removed.
• Decision traces live in an append-only table that the application cannot delete from — that is what makes them usable as a record of what an agent did. Removing them takes an administrator deliberately lifting that protection, which we do when someone exercises a right to erasure. Say so in your email if you want them gone, and we will include them.
• Our CRM record of your contact details is archived rather than permanently erased, and recoverable there for ninety days. Permanent erasure would blocklist your address and stop you ever signing up again, which is rarely what someone wants. Ask and we will do it anyway.
• Backups and infrastructure logs may hold copies for a limited period and cycle out on our infrastructure provider’s schedule.
• Records we are required to keep, such as invoices and tax records, for as long as the law requires.
• Memories you shared into someone else’s room remain with that room’s account, which is what sharing did. Ask the room owner to remove them, or ask us and we will pass it on.

Other requests

The same address handles the rest of your rights — a copy of your data, corrections, restricting a particular use, or objecting to analytics. The Privacy Policy describes them, and section 4 there covers session recording specifically, which is the one most people want switched off.

There is no charge for any of this, and we will not treat your account differently for asking.